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Frequently Asked Questions (FAQ)

Please feel free to contact us with any questions. We would love to have a chat with you.

Where are you located?

Our Australia office is located in Adelaide, South Australia. Our factory is located in Hunan, China.

What kind of certificates do you have?

Our company holds the ISO9000 certification and has earned certifications from FSC, ABS, GL, CCS, and ISO, encompassing the quality management system, environmental management system, and occupational health and safety management system.

Do you have customer service?

Of course! Our friendly and knowledgeable customer service reps are available to answer your questions 24/7/365.

What is your payment type? What is your ABN?

We accept payments through Australian-wide Bank transfers, cheques, and Cash.

Our ABN No. is 636 149 767. Having concerns? Contact me and let’s arrange a face-to-face meeting.

Can the package or product be done on my wish?

Yes, we can certainly arrange how the package be done as you need.